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Northern Pet Emporium will accept returns of unopened products in original packaging within 30 days after purchase date.
Opened, used products, "final sale" items, toys or personalized items are not within our return guidelines.
Any human food and or body products are non refundable.
Horse Feeds and or supplements are non refundable.
30 day web return policy
Items MUST be in original packaging in the same new condition. Customers are responsible for the cost of return shipping. All returns are subject to 15% restocking fee.
Defective/damaged products may be returned for a full refund or exchange within 30 days. Anything beyond 30 days of the purchase date will be handled under a manufacturer's warranty.